Can't find the answer to your question? please contact us.
- All
- CUSTOMER SERVICE / SUPPORT
- COMPATIBILITY
- SHIPPING
- TRACKING
CUSTOMER SERVICE / SUPPORT
The danyam store customer service team will support your inquiries during the following hours:
- Weekdays (Mon-Fri)
- 9 AM - 7 PM (GMT +8)
Emails and support requests are typically responded to within 24 business hours.
Please note that there may be instances of delayed replies due to high email volume or the possibility of us missing an email by human error. We apologize for any inconvenience and will make every effort to provide support as soon as possible.
COMPATIBILITY
We only offer keycap sets for the Standard ANSI Layout (American National Standards Institute).
If you're unsure about your keyboard's layout, please DM us on Instagram @danyam_offical , and we'll be happy to assist you!
- DM @danyam_offical
- Snap a picture of your keyboard
- Tell us which set you're interested in!
SHIPPING
We partner with several global suppliers to provide you with great quality products at fair prices. Therefore, customer orders are shipped worldwide via Yanwen > USPS with an estimation of 2-4 weeks to arrive at your doorstep.
- NA Countries: 2-4 weeks
- SA Countries: 2-4 weeks
- EU Countries: 2-4 weeks
- Asia Countries: 1-3 weeks
- SE Asia Countries: 1-3 weeks
- Oceania Countries: 1-3 weeks
NOTES: Please make sure your shipping information is correct to avoid shipment delay!
In most cases, your orders are queued along the manufacturing and assembly line, hence the delayed shipment (sometimes 1 to 4 business day). Rest assured, we'll try our best to fulfill every order and ensure a pleasant shopping experience at The Danyam. We truly appreciate your support!
If the timing seems oddly long, please don't hesitate to email support@danyam.com for inquiries.
TRACKING
Once you've placed an order, you will immediately receive an order confirmation email. Within 2-4 business days, we will prepare your package and ship your order. You will receive another shipping email attached with your package's tracking number.
NOTES: You might experience a delay in receiving the shipping email due to the high volume of orders during peak season. We appreciate your patience and assure you that we will not compromise quality for rushed orders. If you have any doubts, please contact us via @danyam_offical on Instagram or support@danyam.com!
Track your order via https://www.aftership.com/couriers
